How to Get Rid of Old Reviews on Facebook
Whatever visitor in 2021 is subject area to online reviews that tin can either brand or break their business. Being troubled with trolls or a campaign trying to discredit your business concern online? This tutorial volition show yous how to disable reviews on Facebook and how to handle negative feedback and so y'all nonetheless come out on top regardless of what is said.
Reviews, or social proof, as they are otherwise known are incredibly powerful. Few people buy annihilation online without checking reviews get-go and seeing negative reviews, fifty-fifty one bad review with 99 positive ones is enough to put some purchasers off.
If you run a business organization, Facebook is an essential part of your marketing mix. With billions of users, multiple ways to interact with customers, a two-way conversation with your fans, and lots of methods you can use for date, why would non you apply it?
At that place are obvious downsides though. The same trolls and jerks that make Facebook hard to use as a individual citizen tin likewise be the same with businesses. Facebook is likewise used to discredit some businesses on purpose by review bombing and through coordinated campaigns of social media marketing.
Search for 'buy negative Facebook reviews' online and see the dozens of companies offer to sell negative reviews. For not a lot of money, you tin can purchase negative reviews to supposedly counter the raft of positive reviews to make your profile more realistic. In reality, those services are used to discredit competitors. Nobody thinks for a second that whatsoever concern would ever purposely add negative feedback to their own account.
How to Disable Reviews on Facebook
It is possible to disable reviews or to written report and remove simulated ones. Nigh would suggest removing false ones and leaving reviews enabled. If you are continually targeted by fakes, disabling them altogether may be the only way.
To disable feedback:
- Open up Facebook and navigate to your Facebook page. Y'all can find this on the right-hand side of the Facebook webpage or by using the search bar at the summit. As long equally you're logged in, you tin can manage and edit your Facebook page.
- Scroll down the right-manus menu and click on 'Settings.'
- Scroll down the correct-hand menu again and click on 'Templates & Tabs.'
- Toggle the 'Reviews' switch off.
When you've completed these steps, viewers of your Facebook page will no longer run across whatever reviews.
This is the nuclear option as reviews are of import to ownership decisions just if you accept no choice, that's how yous disable them.
Report a Fake Review on Facebook
If yous only endure a few fake reviews, you would be much better off tackling them instead of turning off feedback. Hither'south how:
- Open Facebook and navigate to your Facebook page.
- Click on the 'Reviews' tab at the top of your page.
- Navigate to the review and click on the three vertical dots in the upper right-hand corner. Then, click on 'Find support or report recommendation.'
- Select one of the options from the menu that appears. Then, click 'Next.'
- Follow the preceding prompts to complete your report.
If you have ever dealt with Facebook earlier, you lot won't have much hope that anything will happen. Nonetheless, you take to follow the procedure and let the company practice anything or nothing before taking it further.
Handling Negative or Imitation Reviews
The measure of a business is not how information technology handles day-to-solar day operations but how information technology handles itself when things go incorrect. Your first instinct might be anger, despair, and a desire for revenge but none of those things volition piece of work on Facebook.
Handling Real Negative Facebook Reviews
The key to handling negative reviews is to practise it calmly and professionally. Replying with a rant is not going to win you whatever new customers or increased loyalty. However, if yous address the trouble at hand, offering to work with the customer to ensure their satisfaction, and act professionally and accordingly, the negative review can actually be made to piece of work for you instead of against you.
It is skillful for customers to run across how a company handles criticism. If you do it professionally and ascent to a higher place any vitriol spilled in a review, you come out on height. Offer to work with the customer to make sure they are happy, you reassure all customers that even if things go wrong, you lot've got their dorsum. That is worth many positive reviews.
All the same, the company is taking steps to go on these fake review accounts from doing any damage to innocent businesses. Merely recently, the company removed over 16,000 accounts for this blazon of beliefs.
Handling Imitation Facebook Reviews
Treatment fake reviews is slightly different just tin too exist turned on its head. Being honest and upfront with your customers nearly what is happening and asking them to leave positive reviews to counter the fakes can work.
It isn't guaranteed to work though. Non all businesses take that kind of customer loyalty and not everyone volition desire to leave a review. Placing a reply to each simulated marking it as such can go a long way to managing the situation.
Fake reviews are something of a plague on Facebook and other review sites. As many companies are spending resource on combating hate speech, fake news, and higher-profile bug, fewer resources are placed with other customer service areas.
Often Asked Questions
Tin can I delete a review?
Unfortunately, there's no 'delete' push button on a Facebook review. Your merely selection is to study a review or to answer back to it politely and professionally.
If I disable reviews will the existing reviews disappear?
Aye, until you turn them dorsum on again. If someone really has it out for your business it may be a practiced thought to disable reviews and allow customers to post their true testimony nigh your visitor on your wall.
How can I go more reviews?
Expert reviews are great advertising. If you practise have i or two bad ones, getting more adept ones tin bring your score up. To get more than reviews you can ask your patrons to leave a review. Some companies volition even offer a disbelieve for such a return of gratitude.
Source: https://www.alphr.com/disable-reviews-facebook-page/
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